Refund Policy

1. Merchant of record

All payments for KirtiFlow are processed by Dodo Payments, acting as our Merchant of Record. Dodo Payments handles payment processing, applicable sales tax, VAT, and GST, and appears as the seller on your card or bank statement. Refunds, where granted, are issued through Dodo Payments to your original payment method.

2. Subscription plans and credits

Paid plans (Starter, Pro, Team) renew automatically each billing period and grant a fixed number of credits for that period. Credits are consumed as you use metered features, such as generating a post draft, revising a draft, generating an image, or syncing your LinkedIn profile. Unused credits from a billing period do not carry over and are not refundable when the period ends.

3. Cancelling a subscription

You can cancel your subscription at any time from your workspace's billing settings. Cancelling stops future renewal charges; it does not retroactively refund the current billing period. You continue to have access to your plan and any remaining period credits until the end of the billing period you already paid for. After that, your workspace moves to the free Trial tier, which does not receive a new credit grant.

4. Refund eligibility

Because subscription credits are made available immediately at the start of each billing period, subscription charges are generally non-refundable once the period has started. We may make an exception, at our discretion, where:

• you were charged due to a verified billing or technical error on our part;
• you were charged for a renewal after cancelling before the renewal date; or
• a duplicate charge was made for the same billing period.

To request a refund, contact us within 14 days of the charge at billing@kirtiflow.com with your workspace name and the transaction in question. We review requests case by case and will respond with our decision.

5. One-time credit top-ups

Credit top-up packs are one-time purchases that add to your workspace's all-time credit balance and do not expire. Because top-up credits are usable immediately and never expire, top-up purchases are non-refundable once completed, except where a verified billing or technical error occurred.

6. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — we can typically resolve billing issues faster directly. Workspaces with an open chargeback may have their access suspended while the dispute is under review.

7. Changes to this policy

We may update this policy as our billing practices or applicable law change. We will post the revised policy here and update the date above.

8. Contact us

Billing questions and refund requests can be sent to billing@kirtiflow.com.